Consumers of travel and hospitality services have more choice, and tremendous power. Like the retail industry, travel and hospitality is also being transformed by consumers that shop anytime, anywhere, compare prices and get feedback about services in an instant. In this environment, leading T&H providers turn to VSV Wins for help in evolving their technology strategies to leverage new tools including open source, social, and mobile platforms to create the kind of experience customers rave about.
Facing the need to dramatically reduce the cost of new technology systems, T&H enterprises turn to VSV Wins to get the automation platforms they need to both deliver an outstanding customer engagement and optimize business processes. With these new platforms, travel and hospitality providers are able to:
- Make the online experience a powerful driver of customer satisfaction and increased revenue
- Integrate the social channel to boost sales closure and accelerate feedback
- Integrate the intranet and extranet to facilitate automated, real-time system updates
- Leverage reporting and analytics to enable better decision-making